Errors
different Cultivar
Tag not Found
Duplicate Tag
Something Went Wrong
Video Example
Different Cultivar
Explanation
This plant belongs is a different cultivar/strain than the harvest you set up
Possible Reasons
If this happens to the first plant you scanned, it's possible that the harvest was set up manually and an incorrect cultivar was chosen
If this happens after your first plant. Maybe you had multiple strains in the same location and someone accidentally harvested a plant they weren't meant to? It's a good idea to scan the next few tags to see if this has happened to multiple plants
Tag not Found
Explanation
The tag you scanned was not found at the facility you're harvesting at
Possible Reasons
If your grow is outdoors and your fields are close to each other it's possible that a plant from another license was harvested. You'll want to check the next few tags that were harvested to uncover an error from the field team as early as possible
Verify that the tag number being read by Trym matches the number on the tag, if the lighting isn't right or the barcode is damaged or obscured it could be misreading the numbers
Duplicate Tag
Explanation
This tag was already scanned in this harvest
Possible Reasons
Maybe it's time for a break, huh?
Something Went Wrong
Explanation
An unexpected error occurred - we hadn't planned for this one.
Possible Reasons
Something unexpected happened. Try again!
Contact the Trym support team if the issue persists, there's a chat function available in the Trym grow app settings. Use a different device than the one you're using to harvest so we can work things out live without hindering your harvest.
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