Review the possible errors when harvesting plants in the Trym Grow app

Errors

• different Cultivar

• Tag not Found

• Duplicate Tag

• Something Went Wrong

• Video Example

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Different Cultivar

Explanation

• This plant belongs is a different cultivar/strain than the harvest you set up

Possible Reasons

• If this happens to the first plant you scanned, it's possible that the harvest was set up manually and an incorrect cultivar was chosen

• If this happens after your first plant. Maybe you had multiple strains in the same location and someone accidentally harvested a plant they weren't meant to? It's a good idea to scan the next few tags to see if this has happened to multiple plants

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Tag not Found

Explanation

• The tag you scanned was not found at the facility you're harvesting at

Possible Reasons

• If your grow is outdoors and your fields are close to each other it's possible that a plant from another license was harvested. You'll want to check the next few tags that were harvested to uncover an error from the field team as early as possible

• Verify that the tag number being read by Trym matches the number on the tag, if the lighting isn't right or the barcode is damaged or obscured it could be misreading the numbers

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Duplicate Tag

Explanation

• This tag was already scanned in this harvest

Possible Reasons

• Maybe it's time for a break, huh?

Something Went Wrong

Explanation

• An unexpected error occurred - we hadn't planned for this one.

Possible Reasons

• Something unexpected happened. Try again!

• Contact the Trym support team if the issue persists, there's a chat function available in the Trym grow app settings. Use a different device than the one you're using to harvest so we can work things out live without hindering your harvest.

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Video Example