This process will help resolve authorization errors from Trym to METRC by checking your METRC API Key and METRC Permissions.

INDEX

When to check that your Metrc API Key Matches in Trym

How to find your METRC API Key

How to Update your METRC API Key in Trym

Troubleshooting your Authorization Error

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When to check that your Metrc API Key Matches in Trym

For compliance integrated facilitates you might receive an Authorization Error when reporting from your Compliance Tab in Trym Explore if your Metrc API key is out of date or invalid. To resolve this Authorization Error follow the instructions below.

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How to find your METRC API Key

Users who need to report compliance events from Trym to METRC will need to associate a METRC API key to their Trym user account.

Instructions

1. Log into your METRC account

2. No need to select a license, your API key is specific to your user account and not to a facility

3. Click on the down arrow next to your email address in the top right corner

4. Click API Keys

5. If you have previously generated an API key, wait a few seconds for it to appear or generate a key if you have not done so previously.

6. Triple click the API key to select it, then right-click on the key and copy it

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How to Update Your METRC API Key in Trym

If you are a new METRC admin in Trym or had to generate a new METRC API key, you'll need to add the new key to your Trym user account.

Instructions

1. Log into Trym Explore (explore.trym.io)

2. Using the left hand menu, navigate to the Admin module

3. Click on the Team tab if you're not already in it

4. Identify the user from the list and click Edit on the ellipse menu (...) on the right hand side of the user profile

5. The API Key field is located at the bottom of the window and will appear only for the user role Admin (METRC)

6. Update the METRC Key field with your new API Key

7. Save changes when done

8. You may need to log out and log back in to see the changes

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Troubleshooting your Authorization Error

• Contact Trym Support if you receive an error when reporting to METRC.

• If updating your METRC API key is not working to resolve the Authorization Error we may need to check the METRC permissions of the user reporting the complaince events from Trym to make sure they have necessary permission to report the compliance action that was errored.

  You may need to confirm with a team member you has Admin permissions in METRC if you cannot access your employee account in METRC under the Admin Tab --> Employees. Please Make sure all relevant plant, package and harvest permissions are checked off as shown in the example below to be able to report all compliance event types to METRC from Trym.