Trym Support Hours & Help Center Access

Business Hours:

Trym Support is available Monday - Friday, 8 AM to 7 PM ET.

2026 Trym Office Holiday Closures:

January

• New Year's Day - Wednesday, January 1
• Martin Luther King Day - Monday, January 19

February

• Washington's Birthday (President's Day) - Monday, February 16

May

• Memorial Day - Monday, May 25

June

• Juneteenth - Friday, June 19

July

• Independence Day 🇺🇸 - Friday, July 3

September

• Labor Day - Monday, September 7

October

• Indigenous Peoples' Day - Monday, October 12

November

• Thanksgiving Day 🦃 - Thursday, November 26
• Day After Thanksgiving - Friday, November 27

December

• Christmas Eve 🎄 - Wednesday, December 24
• Christmas Day - Thursday, December 25
• New Year's Eve (Limited Support) 🎆 - Wednesday, December 31

Interacting with the Help Center

Trym Support uses Zendesk to power our Help Center and manages all customer correspondence with the Support team. This ticketing system allows us to better track, escalate, and resolve customer issues while also keeping context about historical issues under one platform.

If you have already worked with Trym Support before,

1. In the upper right of the Trym Help Center homepage, navigate to Sign In
2. A pop-up will appear, click "Have you emailed us?" Get a password
3. Input your email address on the next screen
4. An email will be sent to that inbox for you to create a password
5. Once you provision a password, navigate back to the Trym Help Center and follow the process to Sign In

If you have not worked with Trym Support before,

1. In the upper right of the Trym Help Center homepage, navigate to Sign In
2. A pop-up will appear, click "New to Trym?" Sign Up
3. Input your first and last name, as well as the email address you use to log into Trym
4. An email will be sent to that inbox for you to create a password and log into your Trym account

Accessing Historical Tickets

With Zendesk, you can see all your historical tickets, so rather than scouring your inbox to find an article we shared or a workaround for an issue, you can simply log in to Trym's Help Center. Once logged in, you have the ability to access all your historical tickets, and depending on your settings, you may also be able to see all tickets written in from your company. If you wish to have this setting turned on, please contact Trym Support.

1. In the upper right of the Trym Help Center homepage, navigate to Sign In and log in to your account
2. Click on your name in the upper-right

3. From the drop-down, select Requests

   

4. Navigate to My Requests
   • You also have the option to see any tickets on which you were cc'd (i.e., if a colleague looped you in on an issue)

Billing Support

For billing-related questions or issues, please submit a request to Trym Support, and we will route you to the appropriate internal billing contact.