Index

What is Trym's Sync to and from METRC

How Trym's Sync to and from METRC Works

Troubleshooting Trym's Sync to and from METRC

What is Trym's Sync to and from METRC

Trym's bilateral compliance sync to and from METRC allows you to push your compliance events from the compliance tab in Trym Explore as well as allows you to sync back information from METRC to Trym automatically and manually.

This will allow you to not have to manage plants, waste, harvests and more in METRC. Trym offers a one stop compliance solution that your licensed facility can utilize to make sure compliance around plant and location management is not a tedious experience.

How Trym's Sync to and from METRC Works?

You must have a user role in Trym of Admin (Metrc) or Manger - Compliance to access the compliance tab in Trym. You must also have an upd to date METRC API key applied in Trym to successfully report compliance event from Trym to Metrc.

• Trym’s bilateral sync sends your compliance events to Metrc when you press the "Report to Metrc" button and receives compliance data from Metrc via a reverse sync automatically every 10 minutes on the 10 minute mark as long as you have no unreported compliance events or you can action a manual reverse sync using the "Manual Sync from Metrc" button in your compliance tab.

• Compliance events are created when action is taken in Trym. Those actions are shown in your compliance tab in Trym Explore (Web App). Once your events report successfully to METRC you will see successful notifications with timestamps and the reporter of the event listed with the timestamp.

Troubleshooting Trym's Sync to and from METRC

• Indicators of an active and Inactive sync

• Reverse Sync: Manual Vs. Automatic

• What Should be done in Trym vs Metrc

Indicators of an active and Inactive sync

A facility that has UNREPORTED COMPLIANCE EVENTS will show a red X next to the facility in your dashboard and means you are not syncing back from Metrc

A facility with REPORTED COMPLIANCE EVENTS will show a green check mark next to it and means your reverse sync from Metrc will be updated based on the time you reported your events to Metrc in the 10 minute reverse sync window

Thus your reverse sync from Metrc will be paused if you have any events in your compliance tab that are unreported. So what are you waiting for? Hit the "Report to Metrc" button and get your bilateral TRYM <> METRC sync up to date:)

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Reverse Sync: Manual Vs. Automatic

Trym automatically sync backs information from METRC per license every 10 minutes on the 10 minute mark as long as there as there are no unreported compliance events. We also allow you to manually sync back from METRC to pull in information as needed if the sync logic meets our conditions:

• The "Manual Sync from Metrc" button will be grayed out if there are unreported compliance events in your compliance tab as we will not pull any information back automatically since there are unreported compliance events.

• The "Report to Metrc" button will be greyed out of there are no compliance events to report or if your sync has been deactivated or there is a sync back error that needs to be addressed. Please contact support@trym.io to resolve.

  

• We provide a last sync time to help you understand when the last time we pulled information from METRC to Trym was.

What Should be done in Trym vs Metrc

Use this a pathway to decide when and where to take action in Trym Vs Metrc as you can take most plant and admin actions in Trym.

What should be done in Trym:

• Item/Cultivar Creation

• Plant/Package Tag Uploads

• Plant Batch Creation/Promotion

• Plant Batch Move/Split

• Plant/Plant Batch Destruction

• Plant/Plant Batch Harvest

• Package Creation

What must be done in Metrc:

• Room Creation

• Waste CSV uploads (Post Generating the CSV in Trym's Waste Log)

• Product Transfers/Manifest

• Employee Permissions

• Generate METRC API KEY

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